We want you to be 100% happy with your purchases from Mopa Crafts – if you have any problems, please contact us on [email protected] and we will do our very best to help resolve any issues.
Most problems, i.e. wrong item received, missing items etc can be resolved quickly from our side at no cost to you.
If we cannot resolve your issue satisfactorily and you decide to return your item(s) we will happily refund you.
If the item is faulty or incorrect we will cover the cost of replacement – in most cases you may keep the faulty item. If the item is not faulty and you have simply changed your mind then all we ask is that you send the item(s) back to us in their original packaging and we will issue a full refund on receipt.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as foods, cannot be returned.
Additional non-returnable items:
To complete your return, we require an order number as proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If the request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
If you need to exchange an item, send us an email at [email protected]and send your item to: Mopa Crafts, 65 Northumberland, Maidstone, Kent , ME15 7LG, UK
To return your product, you should post your product to: Mopa Crafts, 65 Northumberland, Maidstone, Kent , ME15 7LG, UK
Unless pre-agreed, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please ensure every care is taken when repacking goods for return to avoid damage in transit. Bespoke orders made to a customer’s own specifications or ordered in specifically for you cannot be returned, unless faulty.
Postage costs for the return of these items will NOT be refunded. Please ensure that you obtain a certificate of posting from the Post Office, which is provided free of charge.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.